Software Project Capabilities

Vertical Industry Expertise > > Call Center Industry
CALL CENTER INDUSTRY
Client Acquisition
In bound leads management
Design sales campaigns
Management
A Consolidated View of Customer
Information
Agent Productivity and Performance
Monitoring
Call Traffic Analysis
Human Resource Management
Customer Self-Service Solutions
Reports on Calls
Generate report on Actual sale calls
Generate report on Inbound Successful
calls
OutBond Call Handling
Profile / Leads Management
Dailing from leads list
Assignment of various types of offers
Recording call conversation
Notation of all the 'Actual Sale' Calls
Inbound Call Handling
Load Balancing for incoming calls
Collecting caller data
Giving relevant information form scripts
 
   
Legends
Client's Speak
This letter is to commend PMAM Corporation (PMAM) for its service to American Safety Insurance Services, Inc. (American Safety).
Jeffrey Hood,
Senior Vice President -Technical Services,
American Safety Insurance Services, Inc.

We have been working with PMAM for a little over 30 months now and it has been a great experience. We have taken our legacy product and maintaining it as well as working with the team at PMAM to maintain & create our new Next gen.
Alma Sudderth (CEO)
Sure Quest Inc.
Human Resource Planing
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