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PMAM offers a wide range of Product Support services, to enable ISVs to focus on customer satisfaction, while reducing the cost of support and making it more widely available. Support can become a competitive strength for an ISV by outsourcing it to a partner like PMAM. We also work as an extension of a product company's support.
Our support services will ensure that Rapid Issue resolution requests are handled faster. Our team periodically reviews the status of bugs, change requests and issues reported by the ISV's customers; assigns and prioritizes them using tracking and bug management systems.
Product support is normally performed on a long-term engagement basis where PMAM takes responsibility of understanding the support requirements and training support engineers appropriately. PMAM typically begins with supporting the ISV's customer support department and eventually takes full responsibility for a new rollout and set of clients.
Rapid Issue Resolution
PMAM understands that in order to build the confidence of the customer on the product it is essential to provide 24X7 customer support and cater to production issues with highest priority.
PMAM has a defect tracking system which helps systematically manage and delegate issues to the team and provide reports to analyze defects, identify root cause and work on corrective actions.
Robust Configuration Management Strategy
Change is an inevitable part of any software development life cycle and more so for products. A adequate Software Configuration Management (SCM) can help even the largest, most complex project teams manage change, so they can deliver higher quality products faster.
PMAM has over the years mastered the SCM principles and practices and help our clients implement best practices of SCM to effectively, manage configurations and baselines, maintain code repositories and manage multiple releases.
Migration and Conversion
PMAM has specialized expertise in migrating legacy applications to newer technologies. To some of our clients we provide services exclusively on migrating existing applications and data to their products. |
